Refund PolicyRefund Policy

1. Scope

This Refund Policy is part of our Terms and Conditions and applies to every payment made to Selecta Agency, a brand of Elite Consulting FZC-LLC, for any Service, whether paid by card, bank transfer or any other method, through the Website, a payment link or an invoice.

2. All payments are final

Every payment is final and non-refundable, in whole or in part, from the moment it is made. Our Services are tailored to each client and require us to reserve time, people and resources as soon as they are booked; for this reason we do not offer refunds, credits or exchanges, except in the cases expressly set out in this policy.

3. Cases with no refund

There is no refund, among other cases, if you:

• cancel a Service or a shoot, for any reason;

• arrive more than 30 minutes late, are not ready or do not show up to a shoot, call or other appointment, which is then considered held;

• change your mind or no longer need the Service;

• do not like a creative style that matches what was agreed;

• do not reach the followers, views, sales or other results you expected;

• have your profiles or advertising accounts restricted, suspended or banned by a Platform;

• do not send us, by the deadline indicated, the documents, materials, approvals or access requested, including those needed to create the content: in that case the Service is considered performed;

• end a monthly Service early or do not use the content, hours, calls or revisions it includes;

• are dissatisfied with Deliverables that you approved, published or used;

• have a Service suspended or terminated because you breached our Terms.

Travel costs and third-party costs already incurred, such as flights, accommodation, locations, permits, models and make-up artists, are never refundable.

4. Rescheduling

A shoot or a call can be moved to a new date only at our discretion and subject to availability, if you ask in writing at least 48 hours before the scheduled time. The new date must fall within 60 days of the original one; after that the appointment is considered held.

Costs caused by the change, such as new flights, accommodation or location fees, are paid by the Client. Rescheduling never turns into a refund.

5. If we cancel

If we cancel a shoot or a Service for reasons of our own, we offer you a new date or an equivalent Service. Only if this is not possible do we refund the amount paid for the part not performed.

This is the only case in which a refund is possible. It does not cover costs you incurred with third parties, and it does not apply to events of force majeure, for which our Terms provide a new date or a credit.

6. Deliverables that do not match the Proposal

If a Deliverable does not match what was agreed in the Proposal, tell us in writing within seven days of delivery, explaining the issue. Our only obligation is to correct or redo the Deliverable within a reasonable time; this does not give rise to a refund.

7. Chargebacks and payment disputes

If you have a question about a payment, write to us before opening any dispute with your bank or card issuer: most questions are solved within a few days.

A chargeback or payment dispute opened without first contacting us, or after receiving the Service, is a serious breach of our Terms. As soon as we are notified of it:

• we suspend immediately all work and Services in progress, including shoots, calls, management, coaching and support;

• your right to use the Deliverables ends: you must stop using them and remove them from your profiles, websites and advertising;

• we may delete or deactivate the content, files, websites, apps, accounts and access we produced, published or manage for you, and disable the download links, without any liability towards you;

• we send the payment provider the evidence of the order, of your acceptance of these terms, of our communications and of the Service performed.

We reserve the right to recover the full amount due, together with bank and payment provider fees, the costs of the dispute, interest, debt collection costs and legal fees, also through collection agencies and legal action. Services resume only at our discretion and after everything due has been paid in full.

An unjustified chargeback may be reported to the payment provider and to the competent authorities as a fraudulent dispute, and we may refuse any future Service.

8. Mandatory law

Where a mandatory law grants you a right that cannot be waived, for example to some consumers resident in the European Union, that right applies only to the extent required. By asking us to start a Service immediately you accept that any right of withdrawal ends once the Service has been performed, and that you owe the price of the part already performed.

9. Contact

For questions about payments and invoices write to …, stating your name, the invoice or payment reference and the Service concerned.